Shipping policy
At LAYER JUNCTION, all products are manufactured specifically against each order. This policy explains how manufacturing, dispatch, and delivery timelines operate.
By placing an order, you agree to the terms below.
A reference timeline illustration and a list of non-working public holidays for the year 2026 are provided on this page for customer awareness and planning convenience. These are informational aids only and do not override the terms stated in this policy.
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SERVICE AREA
We ship across all India.
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MANUFACTURING OPTIONS
STANDARD MANUFACTURING
• Demo preview: 1–7 working days after order date
• Dispatch: 5–10 working days after order date
Working days exclude:
Saturday, Sunday, Government holidays listed for the applicable year, and the order date.
Manufacturing timelines are indicative estimates only and may vary depending on order volume, peak seasonal demand, machine availability, material supply, technical complexity of customization, quality control requirements, or unforeseen operational constraints. Such variations shall not be considered a delay, deficiency in service, or grounds for cancellation or refund.
Manufacturing shall be deemed to have commenced once any of the following occurs:
• Customization data processing or design preparation
• Demo or preview generation
• Material allocation or machine scheduling
• Production queue entry
Once manufacturing has commenced, timelines and cancellation conditions are governed strictly by our Refund Policy.
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DELIVERY ESTIMATES
After dispatch:
Standard Orders
Estimated delivery: 2–7 working days after order dispatch
Actual delivery duration depends on:
• Courier partner performance
• PIN code serviceability
• Local operational conditions
Exact delivery dates cannot be guaranteed.
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DEMO / PREVIEW
We aim to provide demo previews before manufacturing; however:
• Previews may be delayed during peak volume
• In certain cases previews may be skipped
• Manufacturing will proceed within timelines regardless
This does not constitute service failure.
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TRACKING
Tracking details are provided after dispatch via:
• Email
or
• WhatsApp
Order tracking becomes active only after courier handover.
There will be no order status updates prior to dispatch.
Delivery Discrepancy Reporting:
In case the tracking status shows the order as “Delivered” but the customer has not received it, the customer must notify us within 24 hours of the delivery update via our official support channels.
Any reports made after this time frame may not be eligible for investigation or resolution, as we rely on courier partner timelines and proofs of delivery.
👉 Customers are requested to check with family members, neighbors, or security personnel before reporting a missing delivery, as courier partners may deliver to nearby recipients.
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COURIER PARTNER RESPONSIBILITY
We ship through authorized logistics partners.
Our responsibility is fulfilled upon:
• Completion of manufacturing
• Handover to courier partner
We are not liable for:
• Courier delays
• Routing issues
• Delivery rescheduling
• Last-mile failures
• Operational disruptions
We assist with escalations but do not control courier operations.
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ADDRESS ACCURACY
Customers must provide correct delivery details.
If a shipment returns due to incorrect address or phone number:
• Reshipping charges apply (₹75–₹100 or actual cost)
• Processing resumes only after payment
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DELIVERY DATE REQUESTS
Dates mentioned by customers in notes or communication are not binding commitments.
Delivery is governed strictly by this policy’s timelines.
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RETURNED OR UNDELIVERED SHIPMENTS
If marked delivered but not received, customers must notify us within:
24 hours of delivery notification
Failure to report within this period limits our ability to investigate.
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WORKING DAY DEFINITION
Working days exclude:
• Weekends
• Public holidays
• Order placement date
The holiday list displayed for the current calendar year is provided for convenience and may be updated when required.
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POLICY LIMITATION
All timelines listed are estimates and not guarantees.
Delays or acceleration may occur due to factors beyond control including:
• Courier disruptions
• Weather conditions
• Government restrictions
• Infrastructure outages
• Force majeure events
We make every reasonable effort to meet published timelines.
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CONTACT
For shipping inquiries:
layerjunction@gmail.com
Include Order ID for faster support.
Response time: 1–2 working days.
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POLICY ACCEPTANCE
By accessing this website, placing an order, or continuing to use our services, you acknowledge that you have read, understood, and agreed to the applicable policies of LAYER JUNCTION, including but not limited to our Shipping, Refund, Privacy, and Terms of Service.
Continued use of this website and completion of any transaction constitutes implied consent to these policies and forms the governing terms of the purchase.
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We appreciate your patience and support.